Shipping Policy
Order Preparation
At Frost Buddy, we begin preparing your order once payment is successfully confirmed. Please allow 1-3 business days for processing. Processing times may vary based on product availability, order volume, weekends, holidays, and other operational factors.
Shipping Methods & Delivery Times
Shipping options, fees, and delivery methods depend on your location, the products you order, package size, weight, and carrier availability. These options and their costs will be presented to you during checkout.
Estimated delivery usually takes between 5-10 business days. Delivery times can vary due to destination, carrier performance, chosen shipping method, weather, customs procedures, and other unforeseen circumstances. Delivery estimates serve only as general guidance and are not guaranteed unless explicitly stated.
Shipping Fees
Shipping charges vary based on the delivery destination, selected delivery service, package dimensions and weight, as well as any active promotional conditions. The specific shipping cost for your order will appear before checkout completion.
Tracking Your Shipment
Once your package is dispatched, tracking information may be provided when available. Please note that tracking details might not update immediately and can take time to appear in the carrier’s system.
Delivery Addresses
Ensure your shipping address is accurate, complete, and up to date before placing your order. Incorrect or outdated addresses may lead to delivery complications or additional fees.
Delays and Issues
Delivery may be delayed by factors beyond our control, including but not limited to:
- Severe weather conditions
- Carrier disruptions
- High seasonal demand
- Transportation challenges
- Customs inspections
- Public holidays
- Incorrect address information
- Other events outside reasonable control
Damaged Packages
If you receive a package that appears damaged, please keep the packaging and contact Frost Buddy promptly at ayatleon2@gmail.com. You may be asked to provide photographs or additional information to assist in assessing the situation.
Missing Packages
If your shipment does not arrive within the expected timeframe, first check the provided tracking information. If necessary, you may need to contact the shipping carrier directly before contacting Frost Buddy for further support.
International Shipping
International orders may incur import duties, taxes, customs fees, brokerage charges, or other costs imposed by the destination country. These charges are typically the responsibility of the recipient unless otherwise specified.
Undeliverable Orders
If a package is returned to Frost Buddy because it could not be delivered, was refused, or was sent to an incorrect address, additional shipping or handling fees may apply. Eligibility for refunds depends on the specific circumstances and applicable policies.